A Secure returns and refunds policy is carefully designed to offer you complete peace of mind for our Marcaspus Art Studio. We know how important it is to feel confident when purchasing original abstract art online. That’s why our returns and refunds policy is transparent, straightforward, and tailored for customers in the UK and Europe.
Whether you’re decorating your space with a stunning framed canvas or gifting a unique art piece, our returns and refunds policy ensures your satisfaction is protected every step of the way. We handle every request with care and clarity, making sure your shopping experience is worry-free.
What Marcaspus Art Studio Returns and Refunds Policy Covers
Our returns and refunds policy applies to all original abstract artworks, framed or unframed, including custom pieces and floating frames. If your order arrives damaged, defective, or not as described, you’re eligible for a return or refund.
- Damaged artwork during shipping
- Incorrect item received
- Missing items
- Quality concerns
We ensure every piece is carefully wrapped and protected using bubble wrap, corner guards, and strong cardboard (as shown in the image above).
How to Start a Return With Marcaspus Art Studio– 5 Simple Steps
We’ve made our returns and refunds policy process simple and customer-friendly:
Step 1 – Contact Us Within 14 Days
Email us at [your email] with your order number and reason for return.
Step 2 – Attach Clear Photos
Photograph the damage or incorrect item so we can quickly verify the issue.
Step 3 – Repack the Artwork Securely
Use the original packaging (bubble wrap and corner guards) when possible. This helps us process your return safely.
Step 4 – Post It Back to Us
We’ll provide the return address. Return postage may be required unless the return is due to our error.
Step 5 – Receive Your Refund or Replacement
Once we receive the item, your refund will be processed within 3–5 business days.
What’s Not Covered in the Marcaspus Arts Studio Returns and Refunds Policy
While we aim to be as flexible as possible, some items fall outside of our returns and refunds policy:
- Custom commissions (unless damaged or incorrect)
- Items returned without prior communication
- Art returned after 14 days of delivery
Refund Timeframes
Once your artwork is returned and inspected:
- Approved Refunds – Processed within 3–5 business days
- Replacements – Dispatched within 7 business days
- You’ll be notified every step of the way via email.
Shipping Returns Within the UK and Europe Only
Currently, our returns and refunds policy only applies to orders within the UK and European Union. We do not offer international shipping or returns at this time. We’re working toward expanding soon, and we’ll update this page when that happens.
Packaging Expectations (for Returns) – Marcaspus Art Studio
All returned artwork should be packed securely—preferably in the original box. Be sure to include the invoice or order confirmation. Our high-quality packaging (see image above) is designed to withstand transport, and we expect the same care when returning items.
Additional Help and Customer Support
Still unsure about something in our returns and refunds policy? Our customer service team is here to help you every step of the way. Feel free to reach out to us via the Contact Us page.
Legal Rights & Consumer Protection – Marcaspus Art Studio
Our returns and refunds policy complies with the UK’s Consumer Contracts Regulations and aligns with the standard EU distance selling rules. For more details, visit the official UK Government Consumer Refunds Page.
Why Choose Marcaspus Art Studio
Marcaspus Art Studio is committed to transparency, quality, and exceptional services. Our secure 5-STEP returns process ensures every buyer feels confident and supported. you can see our shipping policy too for more insights about Marcaspus Art Studio. We believe abstract art should inspire without stress – and our refund policy reflects that.
